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Buyer FAQs

Buying Art

How do I buy art on 1 for Art?

To buy an artwork, you have to click on the button “Add to Basket” which is found on all artwork pages. You will then be redirected to your Cart. Once you have clicked ‘Proceed’, we will ask for your details to organise delivery, and then ask you to choose your method of payment (card or Paypal). Once the payment has been processed, you will receive confirmation from the payment processor, Stripe or PayPal.

What are the accepted methods of payment?

All credit and debit cards (Mastercard, Visa, American Express etc.) processed by Stripe or Paypal.

Can I pay in instalments?

We are working on this but unfortunately not at the moment.

What happens once the payment has been processed?

Once the payment has been processed, the artist is contacted to ship the art to your address.

Can I cancel my order?

You can cancel your order before the work is shipped. If the artwork has been shipped, a refund will only be issued once the work has been returned to the artist in its original condition. The order must be returned within 5 days of delivery unopened.

What if I find I could have purchased the item cheaper on another site?

If you find the item is/was advertised at a lower price on another site within 14 days of purchase the Artist will refund the difference.  Please see Price Match.

Shipping & Delivery

How are the artworks packaged?

Packaging is provided by the artist and must meet our packaging standards

How long does delivery take?

Artists are contracted to dispatch your artwork within 5 working days. Depending on where you are in the world it should take no more than 10 days. If for any reason there is likely to be a delay, you will be contacted by the artist. 

Who takes care of the delivery?

Deliveries are made by selected courier firms or if appropriate Royal Mail postage. All items are tracked.

Which countries do you deliver to?

Our Artists are free to decide which countries they are willing to deliver to. If your country is not listed do not hesitate to contact us, as we may be able to find a solution for your delivery dilemma.

How much does shipping cost?

UK shipping costs are included in the price. Otherwise our artists present their own shipping costs for individual artworks.

If I buy several artworks, will they be delivered at the same time?

Each work is shipped by the individual artist. If the two or more artworks are ordered from the same artist, they should be delivered at the same time.

If they are by different artists, the delivery dates will be different.

However, if you need them to arrive in the same place at the same time, let us know and we will arrange delivery accordingly.


I don’t like the artwork

You have 14 days after delivery of the artwork to let us know. You will be refunded once the artwork has been returned to the artist.

The artwork was damaged when it arrived

Contact us as soon as you notice the damage. Take photos to show us the damaged work and the packaging. We will make a decision on what to do next.  If the artwork is damaged you can return it and you will be refunded.

Who pays for return costs?

If the artwork is damaged or there is a fault in the listing 1 for Art will pay for the return of the item.